Job In Ireland -Customer Service

Job In Ireland -Customer Service

Job In Ireland -Customer Service

Customer Service Opportunities-Join our team of Customer Service Champions today!

Customer Service Advisors

Customer Service Advisor Contact Centre-Cork

Firstsource is a global Business Process Outsourcing company providing a range of customer management services to leading companies in the telecommunications, financial services and healthcare sectors.  In our Cork-based delivery centre Firstsource offers first-rate customer service to one of Ireland’s market leaders in Telecommunications. 

CSA's are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations. To deliver an exceptional, commercially focused and professional customer experience by responding to inbound technical support queries from customers. CSAs will form part of the Operational Team handling customer support queries.

Do you possess?

• Proven experience within a fast-paced contact centre or customer focused  environment
• An excellent telephone manner and ability to think on your feet with strong customer focus
• Tenacity and self-motivation
• IT literate
• Team Player

 Due to an exciting new development, Firstsource are keen to expand their Customer Service Division and are looking for a number of experienced Customer Support Agents to join their team in Cork.  Our dedicated team of Customer Support Agents are responsible for delivering an exceptional, commercially focused and professional customer experience by responding effectively and consistently to inbound customer queries from our Mobile and Landline customers.

We have full-time Permanent (40 hours/week) contracts available.  Applicants should be available to work 8am-12 midnight Monday-Sunday. What can Firstsource offer you?

• Superb Customer Service Training from our Specialist Learning and Development team
• Excellent Basic Salary of €19,760      per annum
• A vibrant and exciting working environment with a strong focus on employee engagement, recognition and reward
• The opportunity to join a rapidly expanding company with fantastic development and career opportunities
• 29 days holidays including 9 public/bank holidays
• Life Assurance scheme
• Local Discounts
• Ample free parking
• Structured and regular performance coaching.

Address: City Centre, Dublin 1, Ireland

Website: www.firstsource.com

Email: ahughes@eircom.ie

Job In Ireland-IT Support

Job In Ireland-IT Support

Job In Ireland-IT Support

IT Support with Swedish/Dutch/German/French/Italian/Hebrew - 12 Month Role in Dublin

IT Support with Swedish/Dutch/German/French/Italian/Hebrew - 12 Month Role in Dublin

A number of exciting IT contracts are currently available with Dublin’s leading multinational company.

You will be responsible for; Job In Ireland-IT Support

• Providing first level IT Support to multiple clients supported out of Dublin service desk
• Performing initial level of problem identification and attempts resolution
• Taking ownership of user problems and be proactive when dealing with user issues
• Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
• Developing and maintaining knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment 

To be considered for this role you must; Job In Ireland-IT Support

• Maintain a high degree of customer service for all support queries
• Develop and maintain product knowledge, business and professional skills by participating in on-the-job and other training courses
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
• Be flexible in working hours
• Excellent customer service skills
• Excellent interpersonal skills
• Technical expertise in the following: Windows Operating Systems, Microsoft Office, Network Connectivity, Print Services, Hardware, Microsoft outlook client and OWA.
• Possess the ability and desire to build additional technical skills
• Possess the ability to interact effectively with others in a team environment
• Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational Qualifications/Experience
• Bachelor degree in related field or equivalent work experience
• 1-3 years Personal Computer experience including customer support or Help Desk 
  Vendor Certification
• Experience with a problem management process an advantage
• Fluent English and Swedish/Dutch/German/French/Italian/Hebrew 

Email : Aliona.ryan@juliaross.ie

Website : www.juliaross.com

Job In Ireland-IT Support

Address:

Level 4 25 St Stephens Green, Dublin 2, Co. Dublin,Ireland