Customer Service Opportunities-Join our team of Customer Service Champions today!
Customer Service Advisor Contact Centre-Cork
Firstsource is a global Business Process Outsourcing company providing a range of customer management services to leading companies in the telecommunications, financial services and healthcare sectors. In our Cork-based delivery centre Firstsource offers first-rate customer service to one of Ireland’s market leaders in Telecommunications.
CSA's are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations. To deliver an exceptional, commercially focused and professional customer experience by responding to inbound technical support queries from customers. CSAs will form part of the Operational Team handling customer support queries.
Do you possess?
- Proven experience within a fast-paced contact centre or customer focused environment
- An excellent telephone manner and ability to think on your feet with strong customer focus
- Tenacity and self-motivation
- IT literate
- Team Player
We have full-time Permanent (40 hours/week) contracts available. Applicants should be available to work 8am-12 midnight Monday-Sunday. What can Firstsource offer you?
- Superb Customer Service Training from our Specialist Learning and Development team
- Excellent Basic Salary of €19,760 per annum
- A vibrant and exciting working environment with a strong focus on employee engagement, recognition and reward
- The opportunity to join a rapidly expanding company with fantastic development and career opportunities
- 29 days holidays including 9 public/bank holidays
- Life Assurance scheme
- Local Discounts
- Ample free parking
- Structured and regular performance coaching.
Address: City Centre, Dublin 1, Ireland
Website: www.firstsource.com
Email: ahughes@eircom.ie
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