IT Support with Swedish/Dutch/German/French/Italian/Hebrew - 12 Month Role in Dublin
IT Support with Swedish/Dutch/German/French/Italian/Hebrew - 12 Month Role in Dublin
A number of exciting IT contracts are currently available with Dublin’s leading multinational company.
You will be responsible for; Job In Ireland-IT Support
- Providing first level IT Support to multiple clients supported out of Dublin service desk
- Performing initial level of problem identification and attempts resolution
- Taking ownership of user problems and be proactive when dealing with user issues
- Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
- Developing and maintaining knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
To be considered for this role you must; Job In Ireland-IT Support
- Maintain a high degree of customer service for all support queries
- Develop and maintain product knowledge, business and professional skills by participating in on-the-job and other training courses
- Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
- Be flexible in working hours
- Excellent customer service skills
- Excellent interpersonal skills
- Technical expertise in the following: Windows Operating Systems, Microsoft Office, Network Connectivity, Print Services, Hardware, Microsoft outlook client and OWA.
- Possess the ability and desire to build additional technical skills
- Possess the ability to interact effectively with others in a team environment
- Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational Qualifications/Experience
- Bachelor degree in related field or equivalent work experience
- 1-3 years Personal Computer experience including customer support or Help DeskVendor Certification
- Experience with a problem management process an advantage
- Fluent English and Swedish/Dutch/German/French/Italian/Hebrew
Email : Aliona.ryan@juliaross.ie
Website : www.juliaross.com
| Address: | Level 4 25 St Stephens Green, Dublin 2, Co. Dublin,Ireland |
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